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the problem is the software Dell Data Protect, isn't supported by Windows 10, and I don't think DELL has any intention to make it compatible with the bio metric reader, so I am leaving mine on Windows 7 Pro. At the One Time Boot menu, press the arrow key to highlight Diagnostics, PSA+ or Enter ePSA, then press to begin the PSA.Ĥ. I have one of these DELL's at home with the same issue. In case you dont know where to add a fingerprint, you go to Windows Settings>Accounts>Sign-in options>Windows Hello. If you cant find the driver then run SDI Tool and itll install it. Immediately at the Dell logo screen, starting tapping the key once a second until the One Time Boot menu appears (if the computer boots to Windows turn the computer off and try again).ģ. It works fine on my X230, T430, T530, and W530. It's been a while since I set it up, but I did have to use one or two drivers from Windows 7 or 8, I would try those.
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In addition, I’d suggest you to run the diagnostics on the computer by following the steps mentioned below and check if there is any issue with the hardware on your system.Ģ. My E6420 works great with 10, though I don't have a fingerprint reader. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section, Chipset from chipset section and then download the Dell Control Vault Driver from Security section onto the system and install it. When reinstalling Windows, try the Lenovo disc images, as longer battery times have been reported, probably due to custom drivers.I would like to have to have the snapshot of the device manager.Īlso, I would suggest you to update the BIOS, chipset and re-install the Finger print reader driver in sequence for issue resolution. A can of compressed air may be useful too, and a bottle of isopropyl alcohol and cotton buds are good for cleaning, but not on the screen. The only tools you need for servicing a ThinkPad are a set of small screwdrivers and a nylon spudger (for taking the screen and keyboard bezels off), and possibly a pair of tweezers. Corporate bulk purchasers don't usually go for it. Finally, rely on Dell Services to configure, deploy, manage, and support your E-family laptops for their entire lifecycle, including reselling or recycling. Not only will it have better brightness, colour, contrast and viewing angles - you will most probably more than make up the investment when selling it. Dell Latitude long lifecycles, managed transitions, and ImageWatch advance look at software and hardware changes help ensure long-term stability so you can easily plan for the future. When buying a new ThinkPad, consider taking the IPS screen option if possible, as it doesn't cost much. When buying a used ThinkPad, remember to check that the BIOS is not locked with a supervisor's password and that Computrace is not enabled and activated. For IBM/Lenovo ThinkPad laptop enthusiasts.
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